Genesis Medium

Shipping & Delivery Orders are typically processed within 1–3 business days (Mon–Fri). Most items ship via UPS or FedEx ground and arrive within 5–8 business days from the date of purchase. Larger items such as hospital beds, power chairs, or recliners may ship via freight carrier and typically arrive within 1–3 weeks. The freight company will contact you in advance to schedule delivery. Important Notes • Orders may ship in multiple packages • Expedited shipping is not currently available • We currently ship within the continental United States only Shipping timelines are estimates and may occasionally be affected by carrier or supply chain delays. Returns Most items may be returned within 30 days of purchase if they are unused, in new condition, and in the original packaging. Some manufacturers have different return windows: • FreeRider / EWheels: 14 days • EZ Carrier: 10 days • Journey / Tzora: Non-returnable Customers are responsible for return shipping and applicable restocking fees, which vary by manufacturer. To begin a return, please contact our support team. Damaged or Incorrect Items Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can resolve the issue. Refunds Approved returns are refunded to the original payment method after the item is received and inspected. Refunds are typically processed within 10 business days.