A full refund is available if the returned merchandise is not used and the packaging is in its original packaging and is unopened within 30 days of purchase. A receipt of purchase is required for the returned merchandise. We will not accept returns on merchandise that was opened, used, is missing the serial number or UPC, or returned more than 30 days after purchase. Lift Chairs, Scooters, Power Wheelchairs and Portable Oxygen Concentrators are eligible for a refund up to 48 hours after purchase. Any custom or special ordered items will not be eligible for a refund. If you would like to make a return or exchange on any merchandise purchased through our website, you must contact us by phone or email and receive a Return Number before sending back your items. Items returned to us without notification will not be eligible for a refund or exchange.
We and our dealers attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by us is not as described, your sole remedy is to return it in unused condition.
Terms and Conditions of Use
Welcome to our online store. We are pleased to provide you with the goods and services described in this site subject to the following conditions. If you visit or shop at this site, you accept these conditions. Please read them carefully. In addition, when you use any current or future options on this site, you also will be subject to the guidelines and conditions applicable to such service or business.
With respect to items sold by us, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If we discover a mispricing, we will do one of the following:
- If an item’s correct price is lower than our stated price, we will charge the lower amount and ship you the item.
- If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Please note that this policy applies only to products sold and shipped by us and/or our dealers.
Your shopping cart reflects an estimated shipping cost, based on the shipping method you chose. This cost assumes all items in your cart are going to a single address within the contiguous United States. Some items may require special handling due to their size and/or weight, which will result in an additional charge. When we process your order we will make any necessary adjustments in shipping costs and notify you of changes via email. Rates are subject to change without notice.